Purpose

Aspire Physiotherapy Bunbury (“Aspire”) takes pride in delivering a personalised and friendly experience to each and every client.  In doing so, we respect your privacy and are committed to complying with the Australian Privacy Principles (APPs) in the Privacy Act 1988. This Privacy Policy explains what we do with personal information that we collect from our clients, suppliers and prospective clients. Any reference made to “we”, “our” or “us” refers to Aspire and its various legal entities.

Scope

This statement discloses our current Privacy Policy. If we make any changes to this policy, it will be announced on our website. If you have any questions or concerns regarding the Policy, please email admin@aspirephysiobunbury.com.au

Your personal information will not be shared or disclosed to any party other than what is outlined in this Policy, nor will it be used for any other purpose than what it was originally intended.

Policy

What Information We Collect and How We Collect It

Aspire collects a range of personal information about their clients, clients and prospective clientele that may include the following:

• Name
• Date of birth
• Mailing and street address
• Email address
• Contact numbers
• Health fund details
• Medicare card number
• Medical history
• Occupation and employer
• Lifestyle and hobbies
• Bank and credit card details
• Details of products you have purchased from our clinics; and
• Any information that relates to you, that you provide to us directly through our website, email, written letters and phone conversations.

We collect your personal information directly from you through the following methods:

• New client form
• Purchase over the counter or online products
• Online enquiry through our website
• Online booking through our website or Facebook
• Enquiry or complaint
• Incoming call list; and

We may also collect personal information from third parties, such as:

• Third party government agencies (like the Department of Veteran Affairs and Medicare)
• Private health insurers
• Solicitors, lawyers, worker’s compensation companies and CTP insurers; and
• Medical professionals (such as general practitioners, allied health professionals, specialists etc).

Collecting, Keeping, Using and Disclosing Your Information

We collect personal information that is necessary to provide you with the best possible health care, as well as to maintain a high level of quality customer service. Further purposes for us in collecting personal information include:

• Administrative purpose in running our clinic
• Billing purposes
• Accreditation and quality assurance activities to improve individual and community health care and practice management
• Direct Marketing purposes, mail, SMS and email reminders
• For the purposes of research and statistical analysis, only where de-identified information is used
• To comply with any legislative or regulatory requirements
• Sending communication to you about our products and services
• Advise you if a clinic will be closing down, merging or relocating
• Update your records and keep your contact details current

Aspire Physiotherapy Bunbury may use personal information for the following purposes;

• For use by a multidiscipline treating team
• Provide client and clients with products and services
• Respond to enquiries and online orders
• To improve our products and services
• Develop and improve our website
• Direct marketing purposes, mail, SMS and email reminders
• Remind clients of upcoming appointments in the form of a phone call, SMS or email
• Advise of upcoming promotions, specials and sales
• Advise clients and prospective clientele of meetings
• To disclose to others involved in your health care, including health care providers outside Aspire
• To transfer your records on the sale of a clinic at which you have been treated
• Respond to complaints and compliments you have made

We may also outsource some of our services. This may involve us sharing your personal information with third parties.

We do not sell, trade, or rent personal information to others. We may share generic aggregated demographic information, or de-identified health records, not linked to any personal information, with our business partners, trusted affiliates and advertisers for the purposes outlined above, or to use for research purposes.

Keeping Your Information Safe

We take appropriate security measures to keep your personal information protected, managed confidentially and securely and destroyed appropriately when no longer required. We will monitor and implement appropriate technical advances or management processes to safeguard personal information.

A confidentiality agreement is entered into by all employees, contractors and agents at the time of their employment or engagement with us protecting the privacy of individuals.  Where we outsource our services, we take reasonable steps in these circumstances to ensure that third parties have obligations under their contracts with Aspire to comply with all laws relating to the privacy (including security) and confidentiality of your personal information.

We view unauthorised disclosure of your personal information as a serious breach of misconduct by our employees, contractors and agents. If the disclosure of personal information is breached disciplinary or legal action may be taken.

We endeavour to keep your information relevant, accurate, complete and up to date. When you arrive for an appointment the receptionist at our clinic may request confirmation that your details have not changed. If you require your personal information to be updated, please contact our clinic.

Clients and clients can request to have copies of their personal information, clinical notes, images and reports sent to them or a third party by contacting one of our clinic to obtain a Release of Personal Information Consent Form. Your personal information will not be released unless a consent form has been signed, received and a fee may be payable. We will only disclose personal information in accordance with the Privacy Act. This means that personal information may be disclosed:

• For the purposes and uses for which we have advised that we are collecting it, and for related purposes that you would reasonably expect
• Where we have the consent by you to do so
• As required by law, or
• Under other circumstances where permitted under the Act.

Complaints regarding a breach of your privacy

If you wish to make a complaint about how we have handled your personal information, you can communicate your concerns in writing on the contact details provided below. Your complaint will be investigated, and you will receive a written response to your complaint. If you are not satisfied with the response you may lodge a privacy complaint with the Office of the Australian Information Commissioner.

Disclaimer

This website and its content are provided for the purposes stated only. Any general information on the website is given for educational and informational purposes and must only be relied upon as such. While all reasonable efforts are applied to ensure the accuracy and reliability of the website, Aspire makes no warranties in relation to content or otherwise.

All material, including images on this website do not necessarily represent actual jobs or products created by Aspire and are used for presentation purposes only to represent examples of the types of work or products that can be produced. Other information presented on this website is considered true and correct at the time of upload to the internet but is subject to change without warning.

In no event shall Aspire or any of its affiliates, partners or content providers be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles arising out of or related to the use, inability to use, unauthorised use, performance or non-performance of this website.

Contact Details

If you have any questions or comments about the management of your personal information, would like to correct your personal information, wish to opt out of receiving information from us or wish to make a complaint about a breach of the Privacy Act, we can be contacted through:

The Privacy Officer

Aspire Physiotherapy Bunbury
133 Spencer Street, South Bunbury WA 6230

Telephone (08) 9770 1107

Email admin@aspirephysiobunbury.com.au

Fax (08) 9511 1210

Terms & Conditions

This Privacy Policy should be read in conjunction with our Terms & Conditions.